====== Support ======

Like all other RDBMS software it is not unusual to have problems from time to time, fortunately Informix-IDS suffers significantly less than the other vendors offerings.
===== Where to get Support =====


==== Call IBM ====

The [[http://www.ibm.com/support/|Global Support Site]] should provide country specific information

[[http://www.ibm.com/planetwide/uk/|US support numbers]]\\
[[http://www.ibm.com/planetwide/uk/|UK support numbers]]\\

==== Call your ISV ====

Should be obvious really but if you've bought your solution from an ISV or VAR then they should be able to help resolve your problems

==== Call a Specialist ====

There are a number of Informix consultancy capable of helping, some can provide basic troubleshooting, others are capable of bringing downed systems back online.  These companies are also able to assist when your product is out-of-support.

==== Look in the manual ====

The [[http://www-306.ibm.com/software/data/informix/pubs/library/|Manuals]] provides provide an excellent source of information.

==== Ask on CDI ====

The [[news://comp.databases.informix|CDI]] newsgroup dates back to the early 90s and is still probably the best free source of help available.  Most questions are answered swiftly and accurately by some of the most respected names in our industry.

==== Ask on the IIUG Forums ====

The [[http://www.iiug.org|IIUG]] provide a number of forums that allow users to request help.  User registration is required.

===== Top 10 Problems [IBM] =====

===== Top 10 Problems [UK] =====

===== Training =====

Of course you mightn't need help if you've been trained properly.  Training is available from a number of companies

[[http://www-306.ibm.com/software/data/education|IBM Official Training]] \\
[[http://www.oninit.com/training|Oninit]] provide custom onsite training throughout the world \\
[[http://www.advancedatatools/com|Advance Data Tools]] provide classroom based training throughout the US\\